Our trip is planned, I just have to call Royal Holiday to confirm everything. The service agent, called Louis is very nice and is holding a reservation for us. I’ll call tomorrow. He offered me he will make the reservation for us and if a promotion comes out, he’ll let me know to change it, either to upgrade my unit, to increase the amount of nights or discount credits if it is cheaper. This is not a common procedure, but he explained me they are working hard to improve service quality and they have achieve it!!!
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Tags: confirm, credits, discount credits, high quality, increase nights, plan, procedure, promotion, reservation, Royal Holiday, service, trip, upgrade
